Frequently Asked Questions (FAQ)

How long will I be in counseling?

Just as no two people are alike, there is no exact answer to this question. It depends on the person and it depends on what is going on in his or her life. However it will be a continuous conversation between you and your therapist. Our goal is to give you the help and skills you need and get you back to living the life you want to live.

Does what we talk about in therapy remain confidential?

Yes, confidentiality is one of the most important components of therapy. Every therapist should provide a written copy of his/her confidential disclosure agreement, and you can expect that what you discuss in session will not be shared with anyone. Sometimes, however, you may want your therapist to share information or give an update to someone on your healthcare team (your physician or other health care provider), but by law your therapist cannot release this information without obtaining your written permission. However, state law and professional ethics require therapists to maintain confidentiality except for the following situations when they are expected to report to the appropriate authorities:

Suspected abuse or neglect of children, adults, and/or elders based on information provided by the client or collateral sources.
If the therapist has reason to suspect the client is seriously in danger of harming him/herself or has threatened to harm another person.

How does payment for counseling work?

We accept cash, check and credit cards at the time of service. Also, we now offer a secure, online payment portal.

Do you take insurance, and how does that work?

Yes, and Brookway Counseling will file your insurance for you. To determine if you have mental health coverage through your insurance carrier, the first thing you should do is call them. Check your coverage carefully and make sure you understand the terms clearly. Below are some helpful questions to ask your insurance provider:

What are my mental health benefits?
What is the coverage amount per therapy session?
How many therapy sessions does my plan cover?
How much does my insurance pay for an out-of-network provider?
Is approval required from my primary care physician?
How much is my co-pay?
Do I have the get prior authorization?

Most of our therapists are in network with the following insurance companies:

Blue Cross Blue Shield
Blue Advantage
Qualchoice
Medicare
Ambetter
Aetna
Cigna
Lyra
Tricare – out of network
Arkansas Municipal League

We also will accept most insurance benefits even if we are out of network with them and will help you maximize your out of network benefits.

What if I have to cancel my counseling session?

There is no charge for any session cancelled with at least 24-hour notice prior to the scheduled appointment. Sessions cancelled with less than 24-hour notice will be assessed a cancellation fee.

What are your hours and where is your office located?

We offer Monday through Friday appointments and some weekend days. Brookway Counseling is located at: 801 Carlton Street, Springdale AR 72762. Online, telehealth video sessions are also available.

How do I start counseling?

Please contact us at 479-255-5414 or fill out the contact form if you are ready for a change. At that point we will determine a time for you to come in for an initial session and then we can begin working together to meet your goals.